01d
14h
30m
26s

BLACK FRIDAY: Up to -70% EXTRA off EVERYTHING

Contact & Help
WomenMenKids
ABOUTYOU
Exclusive drops
Celebrity Collections
Sneaker release calendar
Discover all sneaker releases
SHOP BY CATEGORIES
Explore all
Dresses
Jeans
Tops
Pants
Jacken
Sweaters & knitwear
Underwear
Blouses & tunics
Coats
Skirts
Swimwear
Sweat
Blazers
Jumpsuits & playsuits
SHOP BY FIT
Maternity wear
Plus sizes
Petite
Tall
Highlights
New
Trending
Exclusive
Premium
Occasions
Upcycling
Top Brands
SHOP BY CATEGORIES
Explore all
Sneakers
Ankle boots
High heels
Boots
Sandals
Low shoes
Sports shoes
Ballet flats
Pantoletten
Slippers
Poolside shoes
Highlights
New
Trending
Exclusive
Top Brands
SHOP BY CATEGORIES
Explore all
Sports bags & backpacks
Sports accessories
Sports equipment
Sportswear
Explore All
Sports bottoms & leggings
Sports tops
Sports underwear
Sports jackets
Athletic tracksuits
Sports sweaters
Swim & surfwear
Sports shoes
Explore All
Running shoes
Outdoor shoes
Sports shoes
Soccer boots
Indoor shoes
Poolside shoes
Top Brands
Sports

Ski

Ski

Fitness

Fitness

Outdoor

Outdoor

Running

Running
Discover all Sports
Sportswear
SHOP BY CATEGORIES
Explore all
Bags & backpacks
Jewelry
Scarves & Wraps
Hats & caps
Belts
Wallets & cases
Sunglasses
Watches
Home accessories
Hair accessories
Key rings
Gloves
Smartphone accessories
Highlights
New
Upcycling
Exclusive
Top Brands
SHOP BY CATEGORIES
Explore all
New
Dresses
Jeans
Tops
Pants
Jackets & coats
Knitwear
Wäsche & Bademode
Blouses & tunics
Skirts
Sweat
Jumpsuits & playsuits
Shoes
Accessories
Top Brands
SHOP BY CATEGORIES
Explore all
Sweaters & knitwear
Dresses
Jeans
Jackets
Coats
Tops
Pants
Underwear
Skirts
Blouses & tunics
Sweaters & hoodies
Blazers
Swimwear
Jumpsuits & playsuits
Plus sizes
Maternity wear
Occasions
Shoes
Sportswear
Accessoires
Premium
Top Brands
Discover all brands
Trending Brands
Exclusive Brands
Stories
Discover all stories
Outfit inspiration
Discover all outfits
Free Delivery* & Returns
30 day return policy
Buy Now Pay Later

ABOUT YOU help section

Help section

How can we help you?

Find your answer in just 3 clicks!

Start now

Frequently asked questions

How long does delivery take?
How can I track my order?
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
Frequently asked questions
How long does delivery take?
How can I track my order?
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
Immediate answers – sorted by topic
Black Friday
Black Friday
I have ordered something during an earlier campaign and now the exact item is further reduced in price. Can I somehow benefit from the current campaign reduction?
Other questions
My Account
My Account
Can I alter my data by myself?
Does it cost money to register for an account?
How can I delete my customer account?
Other questions
Order
Order
How can I place an order?
How can I check my previous orders?
Can I order from abroad?
Other questions
Payment
Payment
What do SEPA, IBAN and BIC stand for?
How does "Pay later" method with Klarna work?
How do I pay for an order with Google Pay?
Other questions
Discounts & Vouchers
Discounts & Vouchers
What are coupons?
Where do I find my coupons?
What products can I buy with my coupon?
Other questions
Gift Cards
Gift Cards
How does the refund process for the gift card work?
How can I request a refund without registering?
Where can I find the secret code and the serial number of my gift card?
Other questions
Shipping & Delivery
Shipping & Delivery
How long does delivery take?
How can I track my order?
How can I check whether I have placed my order correctly?
Other questions
Return & Refund
Return & Refund
How can I return my order?
How long does it usually take for the reimbursement to take place?
Is a direct replacement of the returned item possible?
Other questions
Other
Other
Why do I need to log in to download attachments from Customer Service?
APP ABOUT YOU Germany is available only if you are located in Germany
How do I find the right size or fit?
Other questions
AY Coins
AY Coins
What are Coins?
Where can I find my Coins overview?
Other questions
Customer care

Haven't found the answer you're looking for?

Find your answer in just a few clicks or contact us for further support.

Chat with us

Get 24/7 help from our Chatbot and avoid waiting times.

Give us a call

Free hotline: Mon - Fri 9 a.m. - 6 p.m., Sat & public holidays 9 a.m. - 6 p.m.

‎0800 / 24 04 64****